Thank you for your order! We sincerely hope you enjoy your new pair of comfortable slippers. Should you be unsatisfied with your slippers for any reason, you may submit a return request. Please review our complete return policy below.

Returns Eligibility

To qualify for a refund, you must return your slippers to us within 14 calendar days from the date of purchase.

Your slippers must remain in brand-new original condition, free of stains, scuffs, foot marks or any damage. All original tags and packaging must be kept intact.

How to Initiate a Return

Contact our customer support team to obtain our official authorized return address.

Securely repack your slippers using their original packaging and include your order receipt inside the parcel as proof of purchase.

Complimentary return shipping is only available for issues arising from errors on our end. If you return slippers for personal reasons, return shipping fees will be deducted from your final refund amount.

Refund Processing

Once our warehouse receives and inspects your returned slippers, we will process your refund or exchange application.

Please allow up to 14 days after we receive your parcel for inspection and processing. Refunds may take 1–2 billing cycles to show on your credit card statement, depending on your card issuer’s internal processing timeline. You will receive a confirmation email once your return request has been fully resolved.

Non-Returnable Exclusions

The following items cannot be returned or exchanged under any circumstances:

  • Gift cards
  • Custom personalized slippers

We do not sell perishables, intimate apparel or digital goods, so these categories are not applicable to our store.

If your slippers arrive defective, broken or damaged in transit, please contact our support team to arrange a complimentary refund or replacement.

Sale Slippers Terms

Refunds are only available for regular full-priced slippers. All discounted and clearance slippers are final sale and non-refundable.

Exchange Policy

We only offer replacement pairs for slippers that arrive defective, damaged, or shipped incorrectly by our team.

If you require an identical replacement, please email us at [email protected].

Policy Inquiries

Should you have any questions about returns, exchanges or shipping fees, please feel free to contact our dedicated Support Center at any time.

Important Reminders

Order cancellations are only permitted before your slippers are packed and dispatched from our warehouse. Cancelled orders that have not shipped are eligible for a full refund. Cancellations cannot be processed once an order has been shipped. Our standard order processing time takes 2–7 business days.

If you submit a return due to personal preference, you are fully responsible for all return shipping costs, which are determined by the courier service you select.

If you receive damaged, defective or incorrect slippers caused by our packing or shipping error, all return shipping expenses will be fully covered by our store.